Our Lifetime Warranty is offered exclusively on our Avalon bags and covers manufacturing defects in materials and workmanship for the lifetime of the product. If your product experiences a covered manufacturing defect, we will repair or replace it so it can continue to be part of your adventures. To ensure every claim is properly reviewed, bags must be returned for inspection before a repair or replacement decision is made.

What Our Warranty Covers

• Manufacturing defects in materials or workmanship
• Issues affecting the intended function of the product

What Our Warranty Does Not Cover

Our warranty does not cover:

• Normal wear and tear
• Accidental damage
• Misuse or improper care
• Cuts, punctures, tears, or abrasions
• Stains, burns, or cosmetic damage
• Damage caused by animals, improper storage, or modifications

Warranty Process

All warranty claims require inspection before a repair or replacement decision can be made.

To begin a warranty claim, please provide:

• Order number
• Photos of the issue
• A brief description of the problem
• Shipping address

Please ensure your bag is clean and dry before sending it for inspection. Items returned in an unclean condition may delay the review process.We create products meant to be used, carried, and enjoyed. Our Lifetime Warranty is our commitment to the craftsmanship behind every piece.